SUPPORT
Support for clubs running CardOpz.
Open a ticket in the support portal at support.cardopz.com, or leave a message or send a text to (619) 810-5633. The line is not staffed live, and a person gets back to you.
Message or text
Leave a message or send a text. Include your club name and the screen or device.
(619) 810-5633Support is for clubs already running CardOpz. Sales questions go through the guide or a demo. No telemarketing, no lists.
NEW CLUBS
Your first 30 days
What a club gets at setup, in training and at go-live.
Setup
An onboarding page with your logins, your documents and the workstation install guide. Your player app at yourroom.cardopz.com, under your club’s name. CardOpz Desktop on your workstations runs the ID scanner, the card printer and the receipt printer.
Operations and Professional get remote deployment with our team. Starter clubs set up remotely with the guides.
Training
Included on Operations and Professional: sessions scheduled with our team. They cover the desktop app, members and check-in; the floor, the list and the TVs; the window, players and tournaments; promotions, reports and the player app.
Between sessions you build your real setup, and we go over it at the next one. Professional modules get their own sessions. Starter runs on the guides.
Go-live
You set the go-live date with us. On-site go-live is quoted separately.
After go-live, a follow-up session a few weeks in, then the support portal and people who know your room, during business hours. Updates are included and arrive on their own.