Fulfillment Policy

Effective: October 16, 2026 · Last updated: October 16, 2026

Scope of This Policy

This Fulfillment Policy covers physical goods purchased from the CardOpz Shop, including blank and custom-printed RFID player cards, RFID tap devices, and YMCKO / monochrome printer ribbons for SOLID 210 and 510 card printers. For software terms, see our Terms of Service and your license agreement.

Shipping Options and Rates

You choose a shipping option at checkout. The rates are flat, plus a small add-on for larger orders:

• Standard: 5–7 business days. $25, plus $5 for each additional 200 cards, or $3 for each additional ribbon or tap device.
• Express: 2–3 business days. $60, plus $10 for each additional 200 cards, or $5 for each additional ribbon or tap device.
• Where we ship: the United States and Canada. Duties, taxes, and customs fees on Canadian orders are the buyer's responsibility.
• Bulk / Pallet Orders: Large orders of blank cards or ribbons may ship via freight — a coordinator will be in touch to arrange.

After You Order

Order Placed

Payment is processed through Stripe. You receive an order confirmation email with your order number.

Custom-Printed Cards: Send Your Artwork

Email your design to support@cardopz.com with your order number in the subject line. Accepted formats: PDF, AI, PNG (300 DPI).

Packed and Shipped

Stock items (blank cards, printer ribbons, tap devices) are pulled and packed. Custom-printed cards go into production once we have your artwork. Tracking is emailed when your order ships.

Tracking & Delivery

• Tracking numbers are emailed as soon as the label is generated.
• We ship to the address provided at checkout — please double-check before submitting.
• Address changes after shipment are the responsibility of the carrier and may incur fees.
• Signature confirmation is required on orders over $500 unless waived in writing.

Damaged, Lost, or Incorrect Shipments

We stand behind every shipment. If your order arrives damaged, is missing items, or contains the wrong product:

• Report within 7 days of delivery to orders@cardopz.com with your order number and photos of the packaging and contents.
• We will file a claim with the carrier and, once approved, ship a replacement or issue a credit at no additional cost.
• Retain all original packaging and damaged items until the claim is resolved.

Returns, Refunds, and Final Sale

All hardware sales are final. By completing checkout you agree that CardOpz does not accept returns, refunds, or exchanges on RFID cards, tap devices, or printer supplies. This policy exists because:

• Custom-printed RFID cards are produced to order and cannot be resold.
• Blank RFID inventory is encoded for your facility upon use.
• Printer ribbons are consumables that cannot be verified as unused once the seal is broken.

The final-sale policy does not limit your rights under the damaged-shipment process above, or our hardware warranty below.

Hardware Warranty

• RFID Tap Devices: 12-month limited warranty against manufacturer defects from the ship date. Warranty covers replacement of the unit, not consequential damages.
• RFID Cards: Guaranteed readable on arrival. Failed-read cards reported within 30 days will be replaced free of charge.
• Printer Ribbons: Guaranteed to deliver rated print counts (250 for color, 1,200 for monochrome) when used per printer manufacturer specifications.

Warranty claims require proof of purchase (order number) and a short description of the issue. Email orders@cardopz.com to open a claim.

Bulk, Custom, and Recurring Orders

Bulk discounts on blank and printed RFID cards are available at 500, 1,000, and 5,000+ unit tiers. For standing orders, co-branded packaging, or a quote on large card runs, reach out directly and we will set up a recurring fulfillment schedule.

Sales Tax & Invoicing

• Sales tax is added at checkout where we are registered to collect it.
• Tax-exempt facilities must submit a resale or exemption certificate before checkout to orders@cardopz.com.
• Net-30 invoicing is available to established CardOpz customers on request.